Effective Date: March 28, 2025

Sugar.ai (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, retain, and share your personal data when you use our services, including mobile apps, web interfaces, and AI-powered character experiences (the “Services”).

By accessing or using Sugar.ai, you consent to the practices described below and agree to our [User Agreement].

1. Information We Collect

We collect personal and technical data to deliver personalized and secure experiences. This includes:

A. Personal Information

• Email address, username, and login credentials
• Age or birthdate (for age verification)
• Subscription status and transaction details (handled via secure third-party payment processors)

B. Interaction & Usage Data

• Chat history and messages
• Character choices and behavioral preferences
• App usage metrics, session duration, and user actions

C. Device & Technical Information

• IP address, device type, browser, operating system
• Crash reports, language settings, time zone
• Cookies and local storage identifiers

2. Lawful Basis for Processing (GDPR)

We process your data under the following legal bases:

• Contractual necessity: To deliver our Services, respond to user requests, and manage subscriptions.